Benerail provides an easy to use, integrated distribution system that can provide information on availability and pricing as well as booking and ticketing capabilities for the European train networks. We coordinate all steps of the offer process, beginning with a travel wish and continuing all the way up to a uniform bookable offer matching the customer's request, regardless of inventor.
Booking and after-sales are handled in one travel dossier via the most appropriate sales channel: internet, balies, contact center, agents. All sales channels match and work together perfectly.
Various secure payment methods, both on and off-line and fully PCI-DSS compliant so that customers can be assured that their payment information remains private and free from misuse. Our central cross-channel customer database provides statistics on customer travel habits, direct marketing data and also allows for a more personal way of keeping in touch or providing travel related information (such as schedule updates). An e-purse database is in place to allow customers to earn and burn loyalty programme points.
Fulfillment covers the complete travel right issuance process, beginning with a confirmed booking and leading all the way up to the delivery of a product to the customer. The product is a (virtual) ticket that may appear in different formats (paper ticket, homeprint, mobile ticket, e-ID style ticket, or codes for printing secure paper tickets at the station).
Benerail distribution systems comprises inventory system connectors that provide full availability, sales and after-sales functionality from different sources. Train segments and products can be booked together while taking specifications of each inventory, such as delivery formats and control measures, into account.
Accurate and consistent real-time information for travelers about the status of planned or ongoing journeys (delay and prognosis information, platform changes, connecting trains, guaranteed connections).